Please read these common questions, and if you do not find your answer, email fitnessfavorites@mindspring.com

1. Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
A. You may use your Visa & MasterCard. As identified on the Shopping Cart, Pay Pal is another easy, convenient option. We also accept checks or mail orders (See No. 8).

2. Q. I DO NOT LIVE IN THE UNITED STATES. CAN I ORDER YOUR WORKOUTS?
A. Currently Fitness Favorites ships to USA, Canada and UK.

3. Q. HOW WILL MY ORDER BE SHIPPED TO ME?
A. Orders from 1-3 DVDs are shipped via United States Postal Service First Class Mail (delivery in 1-3 days).
B. Orders for 4 or more DVDs are shipped United States Postal Service Media Mail (delivery in 2-9 business days).
C. Priority Mail for order of 4 or more DVDs is available by request for an additional $5.00. Add request in 'Comments/Special Delivery Instructions' order form box, and expect an additional $5.00 charge to your credit card.
D. Overnight shipments are not available.

4. Q. WHAT DOES IS COST TO SHIP TO CANADA or the UK?
A. All Canadian and UK orders will be charged an additional $5.00.

5. Q. HOW DO I CANCEL MY ORDER?
A. E-mail fitnessfavorites@mindspring.com within 24 hours of order placement. Be sure to include your order number, name, address, city, state, zip and a reason for cancellation. If you wait more than 24 hours, your order may already be processed and cannot be cancelled.

6. Q. WHAT IF MY ORDER IS BACKORDERED?
Your order will only be charged when it is ready to ship. If for any reason we cannot ship your order, we will contact you by e-mail. At your request, we can refund your charge. We will provide an estimated revised ship date, and if requested, ship your order when product is in stock.

7. Q. CAN I RETURN THE WORKOUT?
A. If your DVD is defective, contact use via e-mail at fitnessfavorites@mindspring.com, and we will immediately ship a replacement.

B. If you would like a refund for other reasons, ask for a RETURN AUTHORIZATION NUMBER. Your return will not be accepted without this number clearly marked on the outside of the return package. Returns must be postmarked within 30-days of the original package postmark. When we receive your return, your account will be credited with a full refund, including return postage. Return postage is your responsibility and is not part of the refund.

8. Q. CAN I ORDER BY MAIL?
A. Yes. Use the Shopping Cart to calculate the total price of your order. If possible print the Shopping Cart page with your order. If you cannot print the Shopping Cart page, copy it in a clear handwriting. Make sure you include your email and daytime telephone and address. Send the order information and a check/money order to:

WORKOUT ORDER
Fitness Favorites LLC
PO Box 50857
Columbia SC 29250

Money Orders will be shipped immediately. Check orders will be shipped after they have been deposited (and cleared) into the Fitness Favorites account.

9. Q. CAN I ORDER BY TELEPHONE?
A. Direct telephone orders are not available. Contact us at fitnessnessfavorites@mindspring.com, include your telephone number, and we will call you and help you place your order.

10. Q. HOW IS MY ORDER PROCESSED?
A. You will receive email notification your card has been charged and accepted.

11. Q. WHAT IF I HAVE QUESTIONS ABOUT HOW TO GET THE BEST RESULTS FROM YOUR PROGRAM?
A. The Fitness Favorites Forum is the best place to ask questions about your workouts. You will be surprised how motivation from others just like you can help you meet your goals faster.